At Jamali by Arwa Dalal3, we aim to provide a hassle-free shopping experience. Please read our cancellation and refund policy carefully for more details about how we process cancellations and refunds.

1. Cancellations

  • You may cancel your order within 24 hours of placing it if it has not been processed for shipping.
  • To cancel your order, please contact us immediately at [email protected] or call +91 7568776599.
  • If your order has already been shipped or is in transit, we will not be able to process the cancellation. However, you may still return the product following our refund policy once you receive it.

2. Refunds

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 7-day refund policy with the following conditions:

  • Refund Window: You can request a refund within 7 days of receiving the product.
  • Product Condition: To be eligible for a refund, the product must be unused and in original condition. It must be returned with all original packaging and tags intact.
  • Receipt Requirement: A valid receipt of purchase (either online or offline) must be provided with the returned product.
  • Reason for Return: A valid reason for return must be provided. Only acceptable reasons will initiate the refund process. Our team will evaluate the reason for return, and if it meets the criteria, the refund will be processed.

Sale Items Excluded: Items marked as Sale or Discounted are not eligible for a refund.

  • Damaged or Defective Products: If the product is damaged or defective upon receipt, please contact us within 48 hours of receiving your order. We will arrange a return and refund or replacement for defective items.

3. Refund Process

  • Once your return request is approved, we will issue a refund to the original payment method used for the purchase.
  • The refund will be processed within 7-10 business days after the returned item is received and inspected by our team.
  • Refunds are subject to inspection and verification of the returned product.

4. How to Request a Refund

  • To initiate a return or refund request, please contact our customer support team at [email protected] or +91 7568776599.
  • You will need to provide your order number, reason for return, and send photos of the product, if necessary.
  • After verification, we will guide you through the return process and provide you with the necessary instructions for returning the product.

5. Shipping for Returns

  • Customers are responsible for the shipping charges associated with returning the product, unless the item is defective or damaged.
  • We recommend using a trackable shipping service when returning items to ensure they reach us safely.

Important Notes

  • We reserve the right to deny a refund if the returned product does not meet the criteria mentioned in this policy.
  • Refunds will only be issued once the returned product is inspected and approved.

Note: This policy is subject to change, and any updates will be posted on this page. We recommend reviewing it regularly to stay informed.