Thank you for shopping with Jamali by Arwa Dalal3. We are committed to providing you with the best shopping experience. Please read our shipping and refund policy below for more details about our order process.

1. Shipping Locations

We offer shipping services across India. Deliveries are made to most cities and towns, but certain remote areas may have limited shipping options.

2. Shipping Charges

  • Free Shipping: Orders above ₹1500 are eligible for free shipping.
  • Standard Shipping Charges: For orders below ₹1500, a shipping fee of ₹100 will apply. Shipping charges are calculated at checkout based on your order value and delivery location.

3. Order Processing Time

  • We process orders within 1-2 business days after payment is confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Custom or out-of-stock items may take longer; we will notify you of any delays.

4. Shipping Methods

We ship your orders through reliable partners such as:

  • India Post
  • DTDC
  • Delhivery
  • Blue Dart

We choose the best courier service based on your location to ensure timely delivery.

5. Estimated Delivery Time

  • Metro Cities: 4-6 business days
  • Non-Metro Cities and Rural Areas: 7-10 business days

Delivery times are estimated and may vary depending on the destination and other factors like weather, holidays, or unforeseen circumstances.

6. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email or SMS. You can track your order status on the courier’s website using this tracking number.

7. Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may request a refund, subject to the following conditions:

  • Refund Window: You must request a refund within 7 days of receiving the product.
  • Product Condition: The product must be unused and in original condition. It should be returned in its original packaging, with all tags intact.
  • Receipt Requirement: A valid receipt of purchase (either online or offline) must be provided with the returned product.
  • Reason for Return: A valid reason for return must be provided. Only acceptable reasons will initiate the refund process. The reason can be checked and validated by our team, and we will decide on whether the return is acceptable.

Sale Items Excluded: Items marked as Sale or Discounted are not eligible for a refund.

  • Damaged or Defective Products: If the product is damaged or defective upon receipt, please contact us within 48 hours of receiving your order. We will arrange a return and refund or replacement for defective items.

8. Returns Procedure

  • Contact our customer service team at [email protected] or +91 7568776599 to initiate a return.
  • Our team will provide you with instructions on how to return the product and whether the return will be accepted.
  • Once the return is accepted, we will process your refund to the original payment method.

9. Shipping Restrictions

  • We currently do not offer international shipping.
  • Some items, including [mention any restricted items], may have delivery restrictions due to government regulations.

10. Customer Support

If you have any questions or concerns, please feel free to reach out to our customer support team at [email protected] or call +91 7568776599. We’re here to assist you!

Note: Shipping and refund policies are subject to change. Any updates will be posted on this page, so we recommend reviewing it regularly.